Media Release
The Tiger Situation
4th July 2011
As a result of the current Tiger suspended operations:
- There will be no material impact on Webjet’s results to 30 June 2011.
- In relation to 2011/2012 we consider it unlikely that our current financial expectations will be materially affected in any of the likely outcomes.
Commenting further Webjet Managing Director, John Guscic, said:
“Whilst we are optimistic and hopeful that Tiger will be able to resume operations promptly, if that does not occur, we believe Australia’s domestic airlines have substantial capability to modify capacity in accordance with demand”.
In the current crisis period Webjet is providing travellers with the ability to search for all available alternatives in circumstances where inventory and availability is changing by the hour.
Indicatively, on Saturday, our site experienced peak enquiry levels which translated during the day into a frenzy of rebooking through Webjet to the extent that Saturday concluded at our highest Saturday billing level ever. Our service centre is of course operational 24/7 and is assisting customers as needed.
We are in continuous operational dialogue with all domestic airlines to assist in assessing capacity demands over the holiday period and we are working with Tiger to ensure that customer refunds are as prompt as possible for cancelled Tiger bookings.
Tiger has advised that refunds will be made for cancelled services during its suspension of operations and Webjet has additionally communicated that process to all passengers during the weekend.
As the situation evolves Webjet will continue to update customer communications and of course ensure that all possible flight rescheduling and seat availability is reflected in its usual process.”