Media Release
Webjet Customer Service Technology
26th October 2000
Webjet, Australia's leading online internet travel provider, today announced that it has entered into a contract with Face Time Communications Inc., a United States based company, with with provisioning of advanced online customer service software.
Announcing the development, Webjet's Managing Director, David Clarke said 'Following a global review of online customer service support software, we have selected Face Time Communications Inc for the hosting and provisioning of our customer support software platform. The customer benefits will include instant real time messaging to our Sydney based service centre with sophisticated email control and interactive links with our service staff. Coupled with our existing Webcam technology and voice over telephony, this places Webjet at the leading edge of online customer service and is consistent with our philosophy as operating as a pure cyber travel provider. Internally the software will provide for greater throughput efficiency to cater for our escalating growth, and like for like volumes, substantially reduce operating costs over the next 12 months. The software will be installed before Christmas and will enable us to add a new range of booking facilities to our site.'
Webjet is currently in negotiation, and expects to shortly announce formal contracts for the installation of the next generation of online booking engines w hich is expected to take place in January 2001.