Media Release
Webjet Redies For 100% Automation
31st May 2001
Webjet today announced that it has completed the next stage of technology and client service plans which will result in 100% of its business being customer completed "DIY Bookings".
Commenting, Webjet's Managing Director, David Clarke, said "Webjet has already achieved over 90% of its bookings on-line in the last quarter, against a background of rapidly escalating volumes. No-one else in Australia has reached this level of automated customer bookings. We have now completed technology testing and customer service plans for implementation in July which will see the totality of our business conducted on-line. This will have a major and positive input on our cost structure and will further differentiate our company as a leader in on-line travel.
More importantly, it will ensure that our policy of cost price airfares, with a nominal fulfilment fee, will deliver sustainable advantage for our customers".
Webjet's new advertising campaign will be an evolution of the current style with increased focus on Webjet's unique advantages.