Media Release
Wejet Flies Into Full DIY mode
29th June 2001
Webjet today announced the next phase in its customer service/technology platform with an Australian 1st - a move to complete customer interactive DIY for all air travel without the need for emails or telephones.
Commenting, Webjet's Managing Director, David Clarke, said "The customer acceptance of our new booking engine, introduced in February, supplemented by a live video linked interactive messaging facility to our service centre means that it is now possible to deliver full DIY booking capability to over 20 million at cost airfares and fully automated payment facilities. It means our customers can now take advantage of our low fulfilment fee policy, now standard at 4% for domestic and 6% for international fares, and without any extra cost can obtain full on-line expert assistance where necessary. The service is transparent and means also a lower cost base for our company. We will at the same time be moving our Service Centre from Sydney to Melbourne and integrating management at our head office".
Webjet is the first Internet travel company in Australia to take this step.
Holiday packages, which now attract an 8% fulfilment fee, are still email assisted but we expect they also will move fully on-line in the next 12 months and will, in the interim, also benefit from the free on-line assistance option.
Webjet's advertising will feature changes from July under the banner headlines of:
"Do it Yourself. Reward Yourself."; and
"Do it Yourself Air Travel. It's only fitting that you save more.